LSBUD IS FOR ANYONE INVOLVED IN
LSBUD IS FOR ANYONE INVOLVED IN
LSBUD Christmas Opening Hours
As always, the online LSBUD Service will be fully operational throughout Christmas and New Year. The LSBUD Support Team availability will be reduced to email support only during the following periods;-
Monday 23rd December:– 0900 – 1700
Tuesday 24th December:- 0900-1300
Friday 27th December:- 0900-1700
Monday 30th December:- 09:00-1700
Tuesday 31st December:- 0900 – 1300
Please note the support desk will be closed completely on the follow dates:-
Tuesday 24th December 1300 – 1700 CLOSED
Wednesday 25th December:- CLOSED
Thursday 26th December:- CLOSED
Tuesday 31st December:- 1300 – 1700 CLOSED
Wednesday 1st January:- CLOSED
The availability of the Helpdesk Team will be back to normal from Thursday 2nd January thank you for your patience during this time allowing the team to enjoy a well-earned break. We would like to take this opportunity to send Season’s Greetings to you all. We wish you all the very best and thank you for your continued support over the last 12 months.
LinesearchbeforeUdig
What is LSBUD?
LSBUD exists to help keep people safe.
With over 60%, and rising, of Great Britain’s utility infrastructure protected by LSBUD, it is firmly established as the national safe digging service.
It helps over 150 asset owners (‘Members’) protect over 1.9 million km of assets from damage by responding immediately to over 3.9 million third party ‘User’ enquiries every year. The assets protected include over 1.9 million km of pipes and cables in the electricity, gas, high pressure fuel, water and telecoms / fibre optic networks.
With over 275,000 registered Users representing utility companies, contractors, councils, landowners and the public, LSBUD connects those that need the information with those that own the assets.
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WHAT?
Need Utility Maps? – LinesearchbeforeUdig (LSBUD) is a free to use online search service that any individual (“User”) can use to check their works against over 140 asset owners’ (“Members”) utility assets. These assets include hundreds of thousands of kilometres of underground and overhead pipelines and cables in the electricity, gas, high pressure fuel/oil, heating, water and fibre optic networks. The service processes over 3.7 million enquiries per annum- that’s more than one every 10 seconds
WHY?
There are many benefits of using the service, including:
- Keeping you safe by reducing the risk of death & injuries caused by asset strikes.
- Saving you time by receiving multiple responses to a single search
- Avoiding any unexpected costly damages to assets.
- Encouraging best practise for all stakeholders.
- Providing essential communication channels between asset owners and those working near their network.
WHO?
- Contractors
- Utilities
- Local Authorities
- Excavators
- Fencing installers
- Private Individuals
- Farmers
- Conveyancers
…and many more.
HOW?
The service can be broken down into three easy steps –
- You provide a few details of your works and submit a free online enquiry
- You receive an instant response showing which of our registered asset owners (“Members”) have assets near your site
- Our registered asset owners send you the plans of their assets relevant for your area, in accordance with their processes.
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LSBUD Members
% of utility infrastructure protected in the UK
enquiries every year
kms of assets protected
utility and asset owners
Digging Up Britain 2024 Report
Damage Prevention Campaign
Featured Case Study
Wales and West Utilities (WWU) has automated its mapping processes since 2018, freeing up more time for high-risk cases and reducing annual incidents, thanks to LSBUD.
With mapping requests quickly becoming unsustainable, WWU signed up to LSBUD’s collaborative portal in 2018,experiencing immediate and substantial improvements.
The system implemented by LSBUD has also helped the team accommodate more enquiries, without sacrificing on safety. In fact, between 2018-2023, the average number of searches per month has increased from around 2,050 to 52,700 (over 25 times greater), now accounting for over 630,000 enquiries a year.
Most notably, since joining the LSBUD system, WWU has witnessed a reduction in its annual incidents. In 2018, there were 1,553 damages across the entire network, a figure that had been rising since it was first tracked in 2012. By 2023, the total damages recorded had dropped to 1,228, the lowest it’s been since its records began. Given that total searches increased substantially over the same period, this is a staggering achievement and positive proof that sharing plans and escalating the riskiest searches through the LSBUD platform works at any scale.